Customer Experience (CX)
Oracle, 2022 → present
At Oracle, I lead the UX team working on B2B, CRM software, part of the ‘Business Apps & AI’ organization.
The CX UX team designs and delivers consumer + grade experiences that provide professional Marketing, Sales and Customer Service teams and their Customers (self-service) access to the right data, people and tools to accomplish common and critical workflows successfully and efficiently.
CX Sales
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“Oracle Fusion Cloud Sales brings sales, quoting, buying, order management, billing, and renewals together on a single platform. It helps revenue teams grow predictably, improve forecast accuracy, and deliver simple, reliable buying experiences. Fusion Agentic Applications for Oracle Sales help sellers automate routine tasks, accelerate deal execution, and focus more time on customer engagement.”
CX Service
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“Exceptional service connects every interaction between a company and its customers, whether it’s via digital self-service, the contact center, or field service. Oracle Fusion Cloud Service unifies service experts and AI agents so teams can resolve issues quickly, provide exceptional experiences, and deliver seamless end-to-end service reliably at a lower cost.”
CX Marketing
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“Oracle Fusion Cloud Marketing helps organizations move from campaign execution to agentic growth orchestration. By combining unified customer and enterprise data, marketing orchestration, AI agents, and agentic applications, Oracle Marketing helps teams identify verified demand, launch coordinated growth programs, align with sales, and measure outcomes from one connected marketing foundation.”
CX Self Service
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“Oracle Customer Experience (CX) self-service solutions provide AI-driven customer support, branded help centers, and digital assistants. These tools let users resolve issues 24/7, manage accounts, and transition smoothly to live agents if escalation is required.”
AI tinkerings
(more to come soon)
Organized and facilitated multiple training and collaborative projects to get my team hands-on with AI.
Team stuff
(more to come soon)
Brought to you by the CX UX party committee